🔐 Privacy Policy & POPIA Compliance

1. Introduction

SonlandPark Guesthouse is committed to protecting the privacy and personal information of our guests, website visitors, and service users. This policy outlines how we collect, use, store, and protect your data in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

2. What Information We Collect

We may collect the following personal information when you make a booking or contact us:

• Full name
• Contact details (email, phone number)
• ID or passport number (if required for check-in)
• Booking details (dates, preferences)
• Payment information (processed securely via third-party platforms)

3. How We Use Your Information

Your personal information is used solely for:

• Processing bookings and managing your stay
• Communicating important updates or offers
• Ensuring safety and compliance with guesthouse regulations
• Internal record-keeping and service improvement

4. Confidentiality & Security

We take your privacy seriously.

• Your details are kept confidential and private.
• We do not sell, rent, or share your information with third parties unless legally required.
• Data is stored securely and access is restricted to authorized personnel only.

5. POPIA Compliance

In line with POPIA, we:

• Only collect information that is relevant and necessary
• Obtain consent where required
• Allow you to request access, correction, or deletion of your data
• Protect your data from unauthorized access or misuse

6. Cookies & Website Analytics

Our website may use cookies to enhance user experience and track anonymous usage statistics. You can disable cookies in your browser settings.

7. Your Rights

You have the right to:

• Access your personal information
• Request corrections or deletions
• Withdraw consent for marketing communications
• Lodge a complaint with the Information Regulator

8. Contact Us

For privacy-related queries or data access requests, please contact:

📞 +27 72 571 6962 📧 booking@sonlandparkguesthouse.co.za